Ian Russell MBE collecting the EDP Business Award for Outstanding Customer Service from BBC’s Stewart White.
This is what the judges said….
All of the finalists in the Customer Care ‘Plus’ category stood out from the crowd with their special efforts to please their customers. One in particular though proved to be a shining example – Wroxham Barns.
The whole ethos of Ian Russell who runs this top tourist attraction, is to put the customer at the heart of everything they do – from how they deal with customer feedback to how they continually reinvest to improve their customers’ experience. Their employees are trained to the highest standard, something that’s evident from the minute you arrive.
Wroxham Barns are an inspiration to us all.
