ACCESS STATEMENT FOR WROXHAM BARNS

 INTRODUCTION
Our aim at Wroxham Barns is to ensure that the attractions and facilities are managed and enhanced to the very highest standards so that we are one of the very best to be enjoyed. We are committed to delivering to all customers’ accessibility and an excellent level of service, which we are continually striving to improve.

PRE-ARRIVAL
Contact us by email, fax, post or phone. Our switchboard offers an option to listen to a pre-recorded visitor information message, if no-one is available to speak to there is an option to leave a message on an answer-phone.

A leaflet is available with details of opening times, admission, telephone, email, website, access routes, information on Junior Farm, Wroxham Barns Children’s Funfair and our craft studios.

This information is repeated on our website along with any current special events along with an online contact form.

WEBSITE
We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability. It has been developed around a simple html structure, compatible with special needs software such as speech readers or a digital magnifying lenses

Wroxham Barns is a collection of beautifully restored 18th century barns with 10 craft workshops and is located 10 miles north of Norwich. There is a railway station at Wroxham, approximately 1.5 miles from the Barns. A local return bus service is available fromRoys in Wroxham during the months May through to September (for times see information section)

Cycle hire is available locally, details can be found on the Links page of our website (nnn.norfolkbroadscycling.co.uk to be added). Wroxham Barns is part of Broadland Cycle Hire network of cycle routes.
Wroxham Barns can be reached on foot by following the ‘brown and white’ tourist signs from Wroxham on to theTunstead Road. On reaching the turning to Hoveton Hall Gardens there is a marked footpath along the inside of the hedge (on the right hand side of the road as you walk from Hoveton). Our access statement is available via post, email and from our website as a downloadable PDF.

There is wheelchair access to all craft workshops, the Gift Shop, Restaurant-Café, Coffee Shop, Wroxham Barns Children’s Funfair and Junior Farm. A wheelchair is available for loan.

ARRIVAL & CAR PARKING FACILITIES
From Norwich take the A1151 towards Wroxham and from Great Yarmouth the A149 towards Stalham then joining the A1151. Directional signage is by the ‘brown and white’ tourism signs. There is one entrance only for all cars, coaches and commercial vehicles.
Admission to Wroxham Barns and car parking is free of charge. We are open from 10am till 5pm every day apart from Christmas Day, Boxing Day and New Years Day. The Children’s Funfair opens from 11am and opening days are available from our information section.

There are no public rights of way and for health or safety reasons the site can be closed at short notice. On turning into Wroxham Barns there are two speed calming humps at the approach to the extensive car parking area. There are five car parking areas on grass, gravel and tarmac. Coach parking which is available for up to three vehicles is on the gravel area. The disabled car parking bays are on the tarmac area and are directly outside the entrance to the Barns. As you enter Wroxham Barns from the road there is visitor information signage of current events and the facilities offered. Once through the entrance gate there is an information point which displays a detailed map of the site and a magnitude of information about Wroxham Barns and many other tourism venues.

MAIN ENTRANCE AREA
On entering Wroxham Barns the main area is tarmac, gravelled and brick weaved, a honeycomb weave base has been strategically placed on the gravel to ensure wheelchairs, buggies etc can travel across this area with ease. There is also a tarmac and brick weave pathway from the main entrance to the brick weaved lower entrance area. Gravelled pathways to Junior Farm and the Children’s Funfair also have the Honeycomb weaving base. The Upper Courtyard area is finished with tar and sprayed stone and the Lower Courtyard is brick weaved.

The Administration office is located opposite the entrance to the School Farm Room and adjacent to Junior Farm, available for enquiries and assistance Monday to Friday 9am to 5pm.

THE GALLERY
The Gallery (upper courtyard) is a two storey retail building selling a variety of goods on the ground floor with such items as clothes, handbags and jewellery on the upper floor, access to the upper floor is currently by stairs only. There are two access points into the ground floor of the shop, a stepped entrance and a level entrance to the rear of the shop. Signage is in place offering directions to the rear entrance. Flooring is on the whole, worn flagstone and upstairs the floor is carpeted. The height of the counters is 90cm. Lighting levels are good and even, with areas of both natural and artificial lighting. The three changing areas in Ladies Fashions are extremely generous. The external staircase is for fire escape purposes only.

The Home Made Fudge shop has two steps (120mm and 140mm) at the entrance and leads to the stair entrance of the Gallery. The floor here is of vinyl and the natural lighting is very good. The height of the counter is 95cm.

THE RESTAURANT

The Restaurant is located in the Upper Courtyard. There is also outdoor seating in this area which can be covered at any time by one giant umbrella providing shelter from either rain or the sunshine. Visitors can also use the movable picnic tables which are scattered around the lower courtyard and grass areas. Entry to the Restaurant is on level flooring and is through double doors and a further single door to the Restaurant. Both are fixed open during the fine weather. The tables are of good design with legs positioned to offer highchair/wheelchair users the opportunity to get close to the table. The wide aisles are wheelchair friendly. The flooring is wood vinyl and lighting is both natural and artificial.

Menus are displayed internally and externally and hot food is served from 10am until 4.45pm. We cater for vegetarians, dairy free, gluten free and sugar free diets. All food is labelled, some food contains nuts. Our Chef and Catering Manager are happy to liaise with customers with other special dietary requirements in advance of their visit. First aid is available from this area.

TOILETS FACILITIES
The Toilets are located in the Upper Courtyard area. The ladies toilets (four cubicles) and the gents (two cubicles and 6 urinals) have side-hinged doors, minimum 60cm wide. Flooring is vinyl and lighting is artificial. There are washbasins with hand dryers and each cubicle has a hook on the side.  There are baby changing facility with a drop down changing unit in The Ladies, Gents and Disabled toilets

There is a separate unisex disabled toilet; the entrance is 84cm wide with a side hinged door. Artificial lighting is operated by a switch 120cm from the floor. The toilet seat height is 48cm and there is a horizontal grab rail fitted to the wheelchair side transfer area, transfer space is 90cm. The sink is 70cm high with lever taps and the hand dryer is 110cm high.

SEW CREATIVE
Located in the Lower Courtyard, four steps are needed to gain access to this shop, handrails are in place. There is a level entrance to the rear of the shop. The aisles are wide and the height of the counter is 96cm. Flooring is vinyl and there is good artificial lighting.

SEW CREATIVE WORKSHOP AREA
The workshop area is on the first floor above Sew Creative and is accessed by an iron staircase with handrail. Many workshops (specialising in patchwork) are carried out here throughout the year.

BILL LEGRICE ROSE & PLANT CENTRE
The Bill LeGrice Rose & Plant Centre has good access around the external plant displays with plants displayed at a height of 680mm. The aisles and gravel pathways are wide. There are 2 level entrance double doors both measuring 170cm. The doors opening on to the car park side of the building open outward and the doors on the side of the plant area open inwards. The flooring is painted concrete, lighting is both natural and artificial and the counter height is 92cm.

THE PANTRY COFFEE SHOP
The Pantry Coffee Shop can be accessed from The Pantry. The entrance is level and has double doors opening outward measuring 170cm. There is an additional double outward opening door measuring 190cm. At the far end of the serving area there is an exit (staff only) leading to the Container Storage Area. The chilled self service display shelving measures up to a height of 160cm and there is a free standing unit (height 94cm) where condiments, cutlery etc can be accessed. The tables and chairs are moveable and can be arranged to accommodate smaller and larger families (including wheelchairs) in the spacious indoor seating area. The floor is vinyl and light is natural and artificial.

One of the double doors leads to a covered outside seating area with chairs and tables of good design that can be easily arranged to accommodate wheelchair users. During the good weather the roof and sides of this area can be opened to allow outdoor eating and drinking. There are 2 entrances affording great accessibility from the outside at a width of 130cm and 150cm and the floor is tarmac. Lighting is natural and artificial.

High chairs are readily available in both of the Coffee shop areas.

THE PANTRY
The Pantry is located next door to the Pantry Coffee Shop in the entrance area. The double outward opening doors measure 170cm. There is a second exit door (fire exit) measuring 84cm at the side of the till area. The whole area of the shop has a vinyl floor. Toward the Coffee Shop area there is a slight slope in the flooring to bring it in line with the Coffee Shop. Lighting is natural and artificial and the counter heights are 93cm. Materials and goods are displayed from floor to ceiling, staff are on hand to assist where ever necessary.

THE RSPB UNIT
The RSPB unit is situated opposite The Pantry and next to The Information Point. There is a ramp into the shop with hand rails on both sides. The outward opening doors are 120cm wide and the floor is carpeted. Lighting is natural and artificial.

THE APPLE SHOP
The Apple Shop is located directly opposite to the entrance to Wroxham Barns. The double outward opening doors (170cm) are hooked back whenever the shop is open affording great accessibility. Counter height is 92cm and the flooring is carpet. Light is natural.

POTTERY BY TRICIA FRANCIS
This is located adjacent to the Upper Courtyard. The workshop (one level) is approached via a steep 1:6.8 ramp with a hand rail to the left. The outward opening door is 80cm wide and leads on to painted concrete and matting. The area behind the counter (80cm high) Tricia can be seen working at her craft. The lighting is natural and artificial.

COASTAL STAINED GLASS
Coastal Stained Glass is located next to Tricia’s Pottery and also has a ramp of 1:14.4 leading up to the outward opening door of 78cm. This workshop is also on one level and has a painted concrete floor. There are wide aisles, lighting is natural and artificial and the counter height is 95cm. This is also a workshop where Tim can be seen working his craft.

PATS WOODEN CRAFTS
This unit’s main entrance is adjacent to Junior Farm at the top end of the Lower Courtyard. There is a small ramp on either side of the entrance door into the shop area which is carpeted. The outward opening door is 80cm wide. Display shelving reaches from floor to ceiling and staff are happy assist customers. The payment counter is 90cm high and is to wards the back of the shop. The aisles are spacious and lighting is natural and artificial.

S’ANIMER COMPLIMENTARY HEALTH & HOLISTIC BEAUTY CLINIC
This unit is situated between Pat’s Wooden Crafts and Sue Windley in the Lower courtyard. Access is through the entrance door (82cm wide) which has a slight ramp. The entrance foyer has a vinyl floor and this leads into the Treatment room through another door (82cms). Here the floor is and all lighting is artificial. The treatment couch is adjustable.

SUE WINDLEY SCULPTOR & MADE BY YOU
Located in the right hand bottom corner of the Lower Courtyard, the door is 95cm wide. The flooring of the unit is vinyl (wood effect in the display area) with tall display shelving (up to 185cm). Display units in the middle of the flooring are on wheels and are easy to move to allow better access. Help is always available should you require assistance for those items out of reach. The counter height is 88 cm high and lighting is natural and artificial.

In the Made By You section of the unit there are 2 fixed long tables with benches along each side (space for 1 wheelchair). This area has good natural light as well as artificial for doing the activities.

SUGAR AND SPICE CHILDRENS CLOTHING
This unit is placed between Sue Windley and Norfolk Sketches in the Lower Courtyard. Access is gained through the 85cm wide door with small ramps either side. The flooring is carpeted and the counter area at the back of the shop is 90cm high. Lighting is natural and artificial.

NORFOLK SKETCHES & NORFOLK GALLERY
As with most of the units in the Lower Courtyard there is a small ramp into Norfolk Sketches and again down into the shop area. The entrance door is 85cm wide and the counter height is 90cm. The flooring here is painted concrete. This shop leads into the Norfolk Gallery via another ramp. The archway between these two units is 120cm wide. Payment for items purchased in Norfolk Gallery is made at the Norfolk Sketches counter.

CHILDRENS FUNFAIR AND ADVENTURE GOLF
As specified before, the pathways leading to the Children’s Funfair are gravelled with a Honeycomb weaving base. Most of the rides and facilities are on raised platforms which have yellow high lighted edges. The rides have a mixture of ramps and steps up on to ranging from 8cm to 40cm; some are also accessed through a latched gate. There is seating available for those not enjoying the activities. The Adventure Golf has many fun features, one of these being water (shallow). Just beyond the Funfair and the Golf on the grass is a small play area with a slide, wooden swings and several wooden climbing frames. Adult supervision is advised for these activities.

JUNIOR FARM
Access in and around Junior Farm is of gravel and grass. The latched entrance and exit gates are grilled and are 110cm high and 120cm wide. Payment is made through an open window in the Farm Office which is 130cm high. The hand and boot washing facilities are located just to the right before the exit gate. The boot washing brushes and trough are 40cm high and beside this the hand washing facilities are 65cm high with the paper towel dispenser 110cm high. The larger and smaller of the barns have ramps at the entrances and all of the barns have entrances of between 115-125cm wide. All of the pens, paddocks etc have fences and gates that are able to be seen though to maximise the watchers enjoyment of the animals on Junior Farm. Straw bales are available in most of the barns so that members of the public and their children can ‘cuddle and feed’ the animals in comfort.

Also on Junior Farm is the Indoor Play Area Piggies Plays Sty. This is suitable for children up to the age of 10 years. Access to the play equipment is only available for children who have socks on (Socks may be purchased from the Farm Kiosk). The double door entrance is 145cm wide and whilst the entrance area is of vinyl flooring once inside the play are the floors are soft and padded. Lighting is natural and artificial. Seating is available along one side of the play area. Our Junior Farm School Room is on the right hand side at the main entrance to Junior Farm. Access to this is via a wooden ramp on one side and a much smaller concrete ramp at the alternative side door. Both these doors are 82 cm wide.  Inside are tables, benches and chairs for school parties to enjoy their lunch or alternative activities in bad weather conditions. This room is also used for our children’s birthday parties. First Aid is available in this area.

ADDITIONAL INFORMATION

 Assistance dogs are welcome in all areas. A water bowl is provided outside the entrance to Wroxham Barns.

Key staff receive Welcome Host, Basic Food Hygiene and First Aid training. There is background music in many of the retail areas. There are no public phones at Wroxham Barns although should a taxi be needed a member of staff will be able to assist. We have a no smoking policy. We accept all major debit and credit cards (not American Express) and cash back is available from the main gift and food shops and the restaurant.

CONTACT INFORMATION
Address: Wroxham Barns Ltd,Tunstead Road, Hoveton,Norwich,NR12 8QU
Telephone: 00 44 1603 783762 Fax: 00 44 1603 781401 Email: info@wroxhambarns.co.uk Website: www.wroxhambarns.co.uk
Grid
Reference: TG 305 156
Hours of operation: 10am to 5pm, Wroxham Barns Children’s Funfair (Seasonal) and Adventure Golf: 11am to 5pm

Local Accessible taxi numbers: 24/7 Taxies 01603 782247 or Wroxham Taxies 01603 782925

We welcome your feedback to help us continuously improve. If you have any comments please complete one of our customer comment cards (postage free of charge) or telephone 01603 783762 or email info@wroxhambarns.co.uk

October 2013

  • Click here to read the report from VisitEngland VAQAS Inspector
  • Click here to read our latest audit from the Green Tourism Business Scheme
  • Click here to read our latest inspection report for the Broads Quality Charter

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Call us on: 01603 783762 or email us at info@wroxhambarns.co.uk

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